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Booking Policy

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Serengeti Spirit Adventure

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Effective Date: 10 March 2026

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This Booking Policy outlines the terms governing reservations, payments, cancellations, and participation in safari tours organized by Serengeti Spirit Adventure.

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By confirming a safari booking, clients acknowledge that they have read and agreed to this policy.

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1. Company Information

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Business Name: Serengeti Spirit Adventure
Location: Arusha, Tanzania

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Serengeti Spirit Adventure operates safari tours throughout Tanzania’s Northern Safari Circuit, including:

  • Serengeti National Park

  • Ngorongoro Conservation Area

  • Tarangire National Park

  • Lake Manyara National Park

  • Mount Kilimanjaro region

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We also offer Zanzibar beach extensions, including stays on Zanzibar Island and its surrounding coastal areas, which can be combined with mainland safari itineraries.

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We are a locally operated safari company working with a trusted team of professional Tanzanian driver-guides.

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We specialize primarily in private tailor-made safaris, although small group departures may be arranged upon request.

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2. Booking Process

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Safari bookings can be made through:

  • Website contact forms

  • Email communication

  • WhatsApp communication

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After discussing the itinerary and availability, Serengeti Spirit Adventure will issue a written quotation and booking invoice.

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A booking is considered confirmed only after the required deposit has been received.

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3. Deposits and Payment

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To secure a safari booking:

  • A 20% deposit of the total safari price is required at the time of confirmation.

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The remaining 80% balance must be paid at least 30 days before arrival.

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For bookings made within 30 days of arrival, full payment is required at the time of confirmation.

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4. Accepted Payment Methods

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We accept the following payment methods:

  • International bank transfer

  • Wise (international transfer platform)

  • PayPal Business

  • Cash payment in USD or EUR (by prior written agreement only)

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All transaction fees, bank charges, and currency conversion costs are the responsibility of the client.

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5. Currency

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All safari prices are quoted in United States Dollars (USD) unless otherwise stated.

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6. Cancellation Policy

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If a booking is cancelled, the following cancellation fees apply based on the number of days before the safari start date:

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Time Before Arrival -> Cancellation Fee

60+ days before arrival -> 10% of total tour price

30–59 days before arrival -> 30% of total tour price

14–29 days before arrival -> 50% of total tour price

7–13 days before arrival ->75% of total tour price

0–6 days before arrival or no-show ->100% of total tour price

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7. Deposit Policy

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Deposits are non-refundable.

However, deposits may be applied toward rescheduling a safari, subject to availability and applicable conditions.

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8. No-Show Policy

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Failure to arrive on the confirmed safari start date without prior communication will be considered a no-show.

No-shows are non-refundable.

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9. Rescheduling Policy

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Guests may request to reschedule their safari.

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Rescheduling requests must be made at least 30 days before the scheduled arrival date.

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Rescheduling is subject to:

  • accommodation availability

  • park permit availability

  • seasonal pricing changes

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Guests are responsible for covering any price differences caused by seasonal rate changes, accommodation changes, or park fee adjustments.

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Administrative fees may apply.

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10. Weather and Operational Conditions

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Safaris operate in most weather conditions.

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However, due to safety or wildlife movement, minor adjustments to routes or daily schedules may be necessary.

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In cases where national parks or access roads are closed, Serengeti Spirit Adventure will make reasonable efforts to offer:

  • alternative parks

  • modified routes

  • adjusted itineraries

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11. Force Majeure

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Serengeti Spirit Adventure shall not be held liable for circumstances beyond our control, including but not limited to:

  • extreme weather conditions

  • wildlife movement affecting operations

  • national park closures

  • border restrictions

  • government regulations

  • political unrest

  • strikes

  • natural disasters

  • pandemics or health emergencies

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In such cases, we will attempt to provide:

  • alternative arrangements

  • rescheduling options

  • credit for future travel

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Refunds may be issued only where costs are recoverable from suppliers.

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12. If We Cancel a Tour

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If Serengeti Spirit Adventure must cancel a safari due to operational or force majeure reasons, guests may be offered:

  • rescheduling to a later date

  • credit toward a future safari

  • partial or full refund depending on recoverable costs

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13. Health and Participation Requirements

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Guests should be in reasonable physical condition to participate in safari activities.

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Certain activities such as:

  • walking safaris

  • trekking

  • mountain excursions

may require additional levels of fitness.

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Parents or legal guardians are fully responsible for minors participating in safaris.

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14. Travel Insurance

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All guests are strongly required to obtain comprehensive travel insurance covering:

  • medical emergencies

  • evacuation

  • trip interruption

  • trip cancellation

  • personal belongings

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Serengeti Spirit Adventure is not responsible for costs arising from lack of insurance coverage.

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15. Liability and Risk Acknowledgment

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Safari travel involves inherent risks including but not limited to:

  • wildlife encounters

  • remote travel conditions

  • uneven terrain

  • limited access to medical facilities

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Guests acknowledge these risks when participating in safari activities.

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Guests may be required to sign a liability waiver prior to the safari start date.

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16. Late Arrivals

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If guests arrive late due to flight delays or personal circumstances:

  • The safari will proceed as scheduled.

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For airport pickups, our team will wait up to 2 hours unless otherwise communicated.

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Time missed due to late arrival is non-refundable.

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17. Park Fees and Accommodation

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Unless otherwise specified in the confirmed itinerary:

  • National park entry fees are included in the quoted safari price.

  • Accommodation as listed in the confirmed itinerary is included.

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Changes requested by the guest may result in additional costs.

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18. Third-Party Services

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Safari itineraries may include services provided by independent third parties such as:

  • lodges and camps

  • transport providers

  • park authorities

  • activity operators

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While we carefully select trusted partners, Serengeti Spirit Adventure is not liable for independent operational issues of third-party providers.

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19. Dispute Resolution

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Guests agree to contact Serengeti Spirit Adventure directly to resolve any concerns before initiating chargebacks or payment disputes.

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All disputes shall be governed by the laws of the United Republic of Tanzania.

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20. Contact Information

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For booking inquiries or questions regarding this policy, please contact:

Serengeti Spirit Adventure
Arusha, Tanzania

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📧 info@serengetispiritadventure.com
📞 +255 (official business number listed on the website)

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