Privacy Policy

Serengeti Spirit Adventure Ltd

Effective Date: 10 March 2026

Serengeti Spirit Adventure Ltd ("Serengeti Spirit Adventure", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of our clients and website visitors.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or book safari services with us.

Website:
https://www.serengetispiritadventure.com

By using our website or booking our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information.

Personal Identification Information

Full name
Email address
Phone number (including WhatsApp contact)
Nationality

Travel and Booking Information

Travel dates
Safari itinerary preferences
Number of participants in the booking
Accommodation preferences

Identification and Documentation

When required for safari bookings or national park registrations, we may collect:

Passport details
Travel document information

Emergency and Safety Information

For safety purposes during safari operations, we may collect:

Emergency contact information
Dietary restrictions
Relevant health information voluntarily provided by guests

This information is collected only when necessary for the safe and proper delivery of safari services.

2. Payment Information

Serengeti Spirit Adventure Ltd does not directly process or store credit card information.

Payments are processed securely through trusted third-party providers, including:

PayPal Business
International bank transfer systems

These providers process financial transactions according to their own privacy and security policies. Serengeti Spirit Adventure does not have access to full credit card numbers.

3. How We Collect Personal Data

We may collect personal data through the following channels:

Booking forms
Contact forms on our website
Email communication
WhatsApp communication
Direct customer inquiries
Cookies and website analytics tools

Information provided through these channels is used solely for responding to inquiries, organizing safari bookings, and improving our services.

4. Marketing Communications

We may send the following communications to clients:

Booking confirmations
Safari itinerary updates
Important travel information
Occasional promotional offers

Promotional messages are only sent to individuals who have:

previously contacted us, or
provided consent to receive communications.

We do not conduct SMS marketing campaigns.

Users may unsubscribe from promotional communications at any time by contacting us at:

📧 info@serengetispiritadventure.com

5. Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and analyze website performance.

These tools may include:

Google Analytics
Basic website cookies
Advertising tracking technologies such as Meta Pixel

Cookies help us understand how visitors interact with the website and allow us to improve functionality and content.

Where required by law, such as for visitors from the European Union or United Kingdom, a cookie consent banner will allow users to manage or decline non-essential cookies.

6. Sharing Information with Third Parties

To provide safari services, we may share limited personal information with trusted partners involved in delivering your travel experience.

These may include:

Lodges and accommodation providers
National park authorities
Professional driver-guides
Payment processors
Local service providers necessary for safari operations

Information shared is limited strictly to what is necessary to provide the booked services.

Serengeti Spirit Adventure Ltd does not sell, rent, or trade personal data to third parties.

7. International Clients

Serengeti Spirit Adventure serves travelers from around the world, including:

European Union countries
United Kingdom
United States
Other international destinations

Where applicable, we aim to follow recognized data protection principles, including those outlined in the General Data Protection Regulation (GDPR).

8. Data Storage and Security

Customer data may be stored through secure systems including:

Website hosting providers
Business email systems
Secure cloud storage services (such as Google Workspace or similar platforms)
Accounting and financial record systems required by law

We take reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or disclosure.

9. Data Retention

We retain personal data only as long as necessary for:

Completing safari services
Customer support and communication
Legal, tax, and accounting requirements
Resolving disputes

When information is no longer required, it will be securely deleted or anonymized.

10. Your Data Rights

Depending on your location, you may have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your personal data
Request limitation of processing

Requests can be submitted by contacting us at:

📧 info@serengetispiritadventure.com

We will respond to reasonable requests in accordance with applicable data protection laws.

11. Children's Privacy

Serengeti Spirit Adventure Ltd does not knowingly collect personal data directly from children under the age of 16.

Bookings involving minors must be made by a parent or legal guardian, who is responsible for providing any required information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or operational practices.

The most current version will always be published on our website with the updated effective date.

13. Contact Information

For questions about this Privacy Policy or how your data is handled, please contact:

Serengeti Spirit Adventure Ltd
Arusha, Tanzania

📧 info@serengetispiritadventure.com
📞 +255 (official business number listed on the website)